We are continuing to monitor the overall health of the system.
Posted Nov 20, 2025 - 00:19 EST
Update
The site is running, but may be slow. At this time client off will not work properly and alerts will not resolve or close. These items are being addressed and should be available a little later this afternoon.
Posted Nov 19, 2025 - 15:59 EST
Monitoring
The site is running, but may be slow. At this time client off will not work properly and alerts will not resolve or close. These items are being addressed and should be available a little later this afternoon.
Posted Nov 19, 2025 - 15:56 EST
Update
We are working on restoring the website's database. We are unsure how long this may take and apologize for any inconviences this has caused today.
Posted Nov 19, 2025 - 13:03 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 19, 2025 - 11:28 EST
Update
We know what the issue is and have everyone working on getting it corrected. I do not have an ETA at this time, and we will update everyone as soon as we can
Posted Nov 19, 2025 - 11:27 EST
Investigating
We are experiencing an issue with the website at this time and are working to get it corrected ASAP.
Posted Nov 19, 2025 - 07:22 EST
This incident affected: Vigilix Web Portal and Secure POS Connect Portal.