The issue has been identified and a fix is being implemented.
Posted Sep 26, 2025 - 08:14 EDT
Investigating
We are aware there may be issues with PIN delivery and remote control access. We are working with our Network and development teams to get this resolved as soon as we can for everyone. If your currently using remote control Client off - Change the template to a Pro option may allow the service to start and session connect. Heartbeat and event information may also be disrupted during this time.
Posted Sep 25, 2025 - 07:50 EDT
This incident affected: Vigilix Web Portal, Secure POS Connect Portal and Products (POS Connect, POS-Sentry).